Dayton Regional Medical Center has decided to build a new wing for its outpatient services.
Dayton wants to know which services are important to its patients in this new wing. Do they
prefer large waiting rooms for family members or small rooms adjacent to recovery rooms? Do
they prefer patient advocates to keep them informed, or would nurses be better? What
technique would be appropriate to come up with the weights and trade-offs for these types of
services? Explain why you consider the technique to be most appropriate.
General Sys Inc. has gathered data to evaluate the attractiveness of a potential project. It
knows the cash flows expected under different scenarios. It has conducted a focus group that
ranks various product attributes, and it has the ranking of various marketing techniques
provided by a consulting company. What method should General Sys use to evaluate this
project? Why is this method the best one to use?